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A collection of our articles about events in financial services.
Our extensive consulting experience gives us unique insight into issues affecting our clients. Here we provide interpretations and implications, not just in regulation and compliance, but wider issues that affect the industry.
Financial vulnerability in the mortgage market
There is now higher awareness of just how complicated vulnerability is in the mortgage industry.
Richard Farr
Jan 3
A Year in Review
Thoughts on 2024, the first full year of Consumer Duty, and 2025
Richard Farr
Jan 2
Returning your shopping trolley!
Navigating the ethical aisle: How financial services can embrace fairness with the shopping cart theory
Richard Farr
May 12, 2024
Picking Skilled Persons
Leveling up the playing field when it comes to picking skilled persons
Richard Farr
Apr 22, 2024
Expand the Skilled Person Panel now!
It’s time to level the playing field: Here’s why the APCC wanted to expand the Skilled Person Panel
Richard Farr
Apr 22, 2024
IFA Magazine: Consumer Duty
A link to a useful and comprehensive brochure from IFA magazine
Telos Solutions
Jul 17, 2023
Consumer Duty: What should creditors do after 31st July?
Consumer Duty applies to credit firms too
Richard Farr
Jul 17, 2023
Consumer Duty: What should we do after 31st July?
Consumer Duty is nearly here
Richard Farr
Jul 17, 2023
Only four months left: where to begin on Consumer Duty?
Little time left, but still enough to get started with Consumer Duty.
Richard Farr
Apr 20, 2023
Is there a “get out of jail free card” to avoid Consumer Duty?
Can you duck out of Consumer Duty? The APCC believes not.
Richard Farr
Mar 22, 2023
Firms falling behind on Consumer Duty
Getting to grips with data necessary for Consumer Duty
Richard Farr
Feb 7, 2023
The sector will not be ready for Consumer Duty ...
Regulated firms will not be ready for Consumer Duty by the July implementation deadline, but will be almost compliant by that time....
Richard Farr
Jan 27, 2023
Sharing vulnerability data is vital to Consumer Duty
The need to ensure vulnerable customers obtain good outcomes – the thread that runs through the Consumer Duty – is crystalising. But, if...
Telos Solutions
Oct 17, 2022
How to avoid The Consumer Duty destroying good customer experience
Sharing vulnerability data more smartly will help to improve the customer experience.
Telos Solutions
Sep 30, 2022
Quiet, but seismic, shift
The fall out of the British Steel DB debacle will lead to a major change in requirements from the regulator.
Telos Solutions
Aug 20, 2021
Getting the best price for your advice business
Simple steps to get a better price for your business by improving the quality of your data.
Telos Solutions
Feb 14, 2021
Last coffee at Lloyd's?
Lloyd's has resisted changes to its poor culture, but now needs to smell the coffee if it wants to have a future.
Telos Solutions
Nov 20, 2020
Cost-effective regulatory audits
Regulation comes from law. But lawyers are trained to pick a fight rather than solve regulatory problems.
Telos Solutions
Oct 29, 2020
Seamless acquisition
Small but crucial adjustments can be made to ensure a seamless and robust acquisition.
Telos Solutions
Aug 28, 2020
Culture modification
Identifying a culture is easy but changing it is hard. It requires emotional commitment - and courage.
Telos Solutions
Jul 24, 2020
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